Ride and Stride - Support

Welcome to Ride and Stride support! We're here to help you track every ride, run, and walk.

Frequently Asked Questions

How do I start tracking an activity?

Open the app and select your activity type — Bike, Run, or Walk — using the buttons at the bottom of the screen. Tap Start when you're ready to go.

How do I pause or stop an activity?

During an activity, tap Pause to take a break and Resume when you're ready to continue. To finish, hold the Stop button until it completes. You'll then see a summary of your session before saving.

Will it track in the background?

Yes. Once you start an activity, Ride and Stride continues tracking your GPS route, distance, and elevation even if you lock your screen or switch to another app.

What are the audio callouts?

The app announces your progress at each split — every mile for runs and walks, and at a configurable interval for bike rides. You can set your preferred bike split distance in Settings.

How does the weather work?

When you start an activity, the app records the weather conditions at your location using Apple WeatherKit. These conditions — temperature, wind, and sky — are saved with your activity and shown in the activity summary.

What are Personal Records?

Ride and Stride automatically tracks your best efforts for each activity type, including longest distance, fastest pace or speed, and most elevation gain. A trophy badge appears in your history when an activity breaks a record.

How do I delete an activity?

In the History tab, swipe left on any activity to reveal the Delete button.

How do I switch between miles and kilometers?

Go to Settings and change the Units preference to Metric or Standard. All distances, speeds, and paces will update throughout the app.

Is my data private?

Yes. All your activity data is stored only on your device. We never collect, transmit, or share your information. Read our Privacy Policy for details.

Privacy Policy